For TPS consultation, technical questions, service routing, commercial inquiries and regional partner support, reach the Tube Mill Control team in Halle.
FAQ
Power down all connected system components at the same time for at least 30 seconds, then restart the setup. This resolves many recognition issues before deeper diagnostics are needed.
Open the input monitor on the system PC, actuate the sensor, and check whether the displayed value changes. If it does not, inspect the sensor wiring, hardware connection, and power supply.
Industrial electromagnetic interference can disturb wireless connections. For stable operation, switch the affected connection to LAN and document when the interruption first occurred.
Include system type, serial number, installed software version, a clear problem description, time of first occurrence, reproducibility, and relevant logs, screenshots, measurement data, photos, or videos.
Yes. Depending on system access and the production situation, TMC can support parameter setup, diagnostics, software checks, and structured troubleshooting remotely or on site.
Use the contact form below for product and project inquiries. For urgent service cases involving an installed system, use the ticketing system so the engineering team receives the right details.
Proactive Service & Maintenance
In addition to technical basic support, TMC offers commissioning, troubleshooting, calibration, maintenance and service solutions that help minimize unplanned downtime, make system availability more predictable, reduce commissioning times, relieve internal resources, and support long-term process stability.
For All Other Inquiries
After submission, you will receive an automatic confirmation email at the address provided.
