General Terms and Conditions of Tube Mill Control GmbH

These General Terms and Conditions apply to all contracts between Tube Mill Control GmbH, Halle (Saale), Germany, and its business customers. They apply exclusively to entrepreneurs within the meaning of German law.

The contract may cover the delivery and sale of hardware systems, the provision of software including embedded software, commissioning, training, maintenance, repairs and services. A guarantee for specific production or quality results is not assumed unless expressly agreed in writing.

Offers are non-binding. A contract is concluded only by written order confirmation or actual performance.

Prices are net amounts plus statutory VAT, customs duties, charges, travel costs and expenses where applicable. Invoices are due without deduction within 14 calendar days unless otherwise agreed in writing.

Delivery periods are non-binding unless expressly confirmed as binding. Risk passes to the customer upon delivery ex works (EXW Incoterms 2020). Shipment, transport and insurance are at the customer's risk and expense.

Delivered goods remain the provider's property until all claims have been paid in full.

The customer receives a simple, non-transferable and non-sublicensable right to use the software for the agreed purpose and place of use. Reverse engineering, decompilation or copying are prohibited to the extent permitted by law.

The customer must ensure that all technical, organizational and safety-related prerequisites are met. Delays or additional work caused by missing cooperation are borne by the customer.

The warranty period is 12 months from transfer of risk. The provider may choose repair or replacement. Further claims, especially damages, are excluded to the extent permitted by law.

The provider is liable only for intent or gross negligence. In cases of simple negligence, liability is limited to essential contractual obligations and typical foreseeable damage. Mandatory statutory liability remains unaffected.

Services are billed according to effort unless otherwise agreed. Returns are at the customer's cost and risk.

The customer is responsible for complying with all export, customs and import regulations.

Both parties must treat all non-public information confidentially.

German law applies, excluding the CISG. Exclusive place of jurisdiction is Halle (Saale).

If a provision is invalid, the remaining contract remains valid. Written individual agreements take precedence.